O’RentalCarServices General Rental Terms and Conditions
Driving License
Any valid driving license which is printed in Latin or Cyrillic alphabet is acceptable on territory of Georgia during one year after Car Renter’s arrival
Age Restrictions
Any driver who is at least 21 years old and has 1 year of driving experience is automatically insured with all conditions listed below
Booking the Vehicle
Online reservation by checking the available vehicle according to the date and location on the front page www.orentalcarservices.com and make an online reservation. Reservation is free of charge, and you do not need to make an online prepayment
Email reservation (info@orentalcarservices.com) you can send you request, and we will make a reservation for you
Phone reservations are accepted on our 24/7 service hotline (+995 568 64 08 80)
If you have any questions regarding reservation or rental period can be put in the Notes field and will be answered ASAP
We recommend you have a look through available vehicles for the rental period according to the date and location before making an email or phone reservation.
Changing the Booking
By Email (info@orentalcarservices.com), 24 hours before the start of the rental
By Phone (+995 568 64 08 80), 24 hours before the start of the rental
Change of the booking is free of charge
Cancelling the Booking
Booking Cancellation if Free of Charge and can be done 24 hours before the start of the rental from the customer account, email or 24/7 hotline
Conditions of Payment
Standard Online reservation does not require any prepayment. Confirmation is done by activation link in Reservation email
Payments by Credit Card are also done after arrival on vehicle pickup, you can choose the payment method during online reservation
Full payment must be done on the first day of the rent to be applied automatically applied for a no deposit rental
Zero Deposit Policy
All rentals are deposit free
Exceptions: There are only a few premium class vehicles require a deposit payment which you can see in “Deposit required” field during the booking process
Payment methods:
Cash, on the first day of the rental
Debit/Credit Card payment (Viza or Mastercard Debit or Credit Card) additional charge of 3.5% is added to the rental price. Card payment can be made during vehicle pickup (not online). You can select a card payment during the booking process.
Bank transfer, must be requested by email and paid at least 1 week before the start of the rental and paid by invoice
Cash and Debit/Credit Card payments will be charged in GEL according to official exchange rate issued by the National Bank of Georgia (https://www.nbg.gov.ge) on the first day of the rental.
Bank transfers can be paid in EUR, USD, GBP, GEL according to the issued invoice
Rental prices include:
VAT and all other taxes
100% Casco Insurance (details listed below)
Any number of drivers applied for vehicle insurance
Unlimited mileage
24/7 Customer support and Assistance
Free Cancelation
Casco Insurance (Included)
100% Vehicle Insurance in case of any accident of your own fault or other party
100% Vehicle Insurance in case of any damage by fire, theft or any other damage caused by a third party
100% Third Party Insurance (TPL). Damage to a third party (no matter whose fault is the accident), in limit of $20,000
100% All accessories (mirrors, glasses etc.)
No franchise and zero deductions in any accident, theft, or any other damage
Tires damaged during driving are not considered as an accidental damage by any insurance company in Georgia. Payment for the tires is charged 60 EUR each tire
In case of losing vehicle keys payment for the key is 200 EUR
Any damage or loss made to the driver, passengers or to any property inside the vehicle during an accident or rental period is not covered by insurance and not refundable by any party. (According to the Georgian legislation it must be covered by your travel insurance during the entry to Georgia)
Maintenance and Breakdowns
Car renters are obligated to inform customer service about any problem that appears with the vehicle to avoid more damage to the car and safety reasons.
In case of any malfunction or a breakdown O’RentalCarServices is responsible for a vehicle change in any region of Georgia or neighboring countries.
Rules Regarding Timing & Late Return
Car Renter must return the Car in a timely manner as negotiated. Any delays after 1 Hour will be charged full rental 1 day price. 24+ hours delay will be charged with double price unless negotiated beforehand.
If there is any chance the return might be late, the Car Renter should contact o’RentalCarServices Support immediately to agree on the new time of return.
In Case of early return of the you will not receive any cashback from days left for rent.
Delivery & Collection
Pickup and Drop off of the vehicles can be done 24/7 for any online pre-booked vehicles. In all offices and Airports of Georgia.
Delivery to any place in the city is charged 10 USD and can be selected during booking process
There is no extra charge for out of hours and holidays service.
Territorial Restrictions and Vehicle Types
All vehicles are separated in 3 categories:
For City / Highway, are not allowed on any off-road
SUV Category is allowed for Easy Off-Road, on any road except Tusheti, Ushguli and Lentekhi regions and Aklatsikhe – Khulo road.
For Difficult Off-road, are not allowed any official road in Georgia
None of our vehicles are allowed to cross occupied territories (Abkhazia & Osetia)
One Way Rentals
National One-Way Rentals are prices are calculated automatically when you search for available vehicle according to the date and location.
International Crossing of the border can be done with all vehicles (unless indicated otherwise), but pickup and drop off location must be the territory of Georgia.
Cross Border Rentals
Cross Border Rentals are allowed to the following countries: Armenia, Azerbaijan (must be selected during the booking process)
Cross border rentals require a special bilingual permit issued by a notary and charged 69 USD for each country and any number of days abroad
Please take in count that border permits require one full working day to be issued by a notary. It cannot be issued on non-working days or holidays.
During crossing of the border, you must purchase an additional minimum obligatory insurance which costs approximately 20-30$.
If you do have an accident in Armenia or Azerbaijan, we advise you to use our insurance not the one you buy at the border as it has much better terms.
Rules Regarding Fines
If during rental period Car Renter violates any parking or traffic laws, Car Renter is obliged to compensate the amount of fine (NOTE: documentation from official government sites for ex. https://parking.tbilisi.gov.ge, https://police.ge, etc. Are provided for the payment).
In case of video fine, Car renter is obliged to follow the instructions O’RentalCarServices and take responsibilities on fine provided by our staff
Fines that have been handed personally to the driver are registered in police database on Car Renter ’s name and must be paid by Georgian law before departure from the country
O’RentalCarServices charge you any extra 25 USD fees for penalties besides penalty for drinking and driving. If you get a penalty for drinking and driving, you will lose your driving license for 6 months, your vehicle will be confiscated by police, and you will be charged 500 USD penalty from O’RentalCarServices. Tolerance for alcohol in Georgia is 0.3 promilles.
Campers & Camping Equipment
Territorial Restrictions: Camping vehicles are allowed on non-official roads in Georgia (lakes, forest roads, etc.),
Insurance: All insurance terms apply to Camping vehicles however as there is no insurance coverage for any damage made to the vehicle done on non-official roads any damage made to the vehicle must be covered by the customer only. Fee for the vehicle repair will be provided by O’RentalCarServices, if there is any misunderstanding with the payment, an invoice for the payment amount can be provided by the insurance company. Note: Usually, the insurance company counts much bigger amounts as we try to take minimal and fair charge that we need for repairs.
Malfunctions: All standard terms also apply to camping vehicles, excluding malfunction on non-official roads. In case of malfunction on restricted territories O’RentalCarServices is responsible for a vehicle change, but the fees for delivering the vehicle to the destination must be covered by the customer. The standard Fee for the change is 0.5 USD per km from Tbilisi city.
Camping Equipment: Any camping equipment provided together with a camping car is not insured, any loss or damage must be covered by a customer, list of equipment and fees for damage or loss are provided as an annex to your rental contract. Fees include only the price for equipment, no extra penalties for any damage or loss.
In case of any accident, scratch or damage instructions
- Please stop the car and don’t drive of move the car from accident/damage place otherwise insurance will not cover and customer will be responsible any kind of expenses caused by his fault.
- Driving under influence of alcohol or drugs, driving on the opposite lane or passing the red-light insurance will not cover.
- Call to rental agency: +995 568 64 08 80 / +995 599 22 93 32
- Call to insurance company: +995______________________
- Call to the police: 112
- Please try to bring the car in clean condition to be available to check the new damages otherwise car will be checked in 24 hours after drop off and charge will be 20 EUR.
- Off-road is strictly prohibited and charge is 800 EUR in case if the GPS shows that car was driven to off-road.
- In the event that the client violates the company’s terms and conditions, which are provided for in the agreement, the client agrees that the company will carry out any kind of operation with the bank card data provided by the client and make a charge through the Damage Matrix interface.